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Frequently Asked Questions (FAQ)


If you have an issue with your delivery or an urgent query about your order, you can contact us on labdhi.jogatar@futureretail.in or call on +91 9920073196 between Monday to Friday 10am-6pm. Our customer services team will be happy to help you.

Any order placed on our website will be delivered to you within 24 to 36 hours

In order to know your order status, you can contact us on labdhi.jogatar@futureretail.in or call on +91 9920073196. between Monday to Friday 10am-6pm. Our customer services team will be happy to help you.

If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services  team on  labdhi.jogatar@futureretail.in or call on +91 9920073196. and we will get back to you as soon as possible.

Any refund initiated by us will be credited to the source account from which the payment was made within 5 - 7 working days depending on the third party aggregator’s policy.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third party validation on the payment failure.

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